Refund policy

VayaZoom accepts eligible returns requested within 30 calendar days after delivery. This commercial return period is in addition to any mandatory consumer rights that apply in the customer’s location. Customers in the United Kingdom also have the statutory cancellation rights described in section 1.8 below.

To qualify for a return under our commercial policy, the product must be in substantially the same condition in which it was received, with all accessories, manuals, labels, and original packaging where reasonably possible. A proof of purchase or order number is required. Reasonable inspection is permitted, but products that show misuse, avoidable damage, unauthorized repair, or handling beyond what is necessary to evaluate them may be refused or subject to a lawful reduction in the refund.

Before sending any item, contact VayaZoom through the online contact form, by telephone at +1 (406) 316-4219, or by writing to the postal address below. Include the order number, the item to be returned, the reason for the return, and photographs when the item is damaged, defective, or incorrect.

Do not send an item back without return instructions. Unless VayaZoom confirms a different authorized return location, approved returns should be addressed to:

The customer should retain the shipping receipt and tracking information until the return is completed. VayaZoom is not responsible for a return sent to an unauthorized address or without adequate proof of shipment, except where applicable law requires otherwise.

If a return is caused by a product that arrived damaged, defective, materially different from its description, or different from what was ordered, VayaZoom will provide reasonable return instructions and will bear the reasonable return cost where required.

For a discretionary change-of-mind return under the 30-day commercial policy, the customer is responsible for return shipping unless VayaZoom agrees otherwise. No restocking fee is charged for an eligible return. Original expedited-shipping surcharges are not refundable unless required by law or the service was not provided as promised.

Inspect the package promptly after delivery. Notify VayaZoom as soon as reasonably possible if an item is damaged, defective, incomplete, or incorrect. Provide clear photographs of the product, packaging, and shipping label when available. Depending on the circumstances and the customer’s legal rights, VayaZoom may offer a replacement, repair, refund, or another appropriate remedy.

Damage caused by ordinary wear, misuse, neglect, an accident after delivery, failure to follow instructions, unauthorized modification, or attempted repair is not treated as a manufacturing or fulfillment defect. This limitation does not reduce any non-waivable statutory right.

Unless the item is defective or applicable law provides otherwise, VayaZoom does not accept change-of-mind returns for personalized or made-to-order products, perishable goods, gift cards, downloadable or digital products after access has begun with the required consent, or sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken. Hazardous materials, flammable liquids, and gases may be subject to special return instructions and must not be mailed without authorization.

Sale and promotional items remain eligible for remedies when faulty or misdescribed. Any additional restriction on a discretionary return will be clearly disclosed before purchase and will not remove statutory rights. UK guidance confirms that sale goods carry the same core rights when faulty as full-price goods.

The fastest exchange process is normally to request a return for the original item and, once the return is approved, place a new order for the replacement. Where a product is defective or incorrect, VayaZoom may arrange a direct replacement where stock is available.

After the returned item is received and inspected, VayaZoom will notify the customer whether the refund is approved. Approved refunds are issued to the original payment method. For United States customers, VayaZoom aims to initiate the refund within 10 business days after approval. A bank or card issuer may require additional processing time.

For UK statutory cancellations, VayaZoom will reimburse amounts due without undue delay and no later than 14 days after receiving the returned goods or acceptable evidence that they were sent back, subject to the rules described below. If more than 15 business days have passed after VayaZoom confirms that a refund was issued, contact us through the online form or by telephone.

For most goods purchased online, a UK consumer may cancel without giving a reason by notifying VayaZoom within 14 days after the goods are delivered. After notifying VayaZoom, the consumer generally has a further 14 days to return the goods. The customer may use the model cancellation form in section 8 of this package, but any clear statement communicating the decision to cancel is sufficient.

For an eligible statutory cancellation, VayaZoom will refund the product price and the cost of the least expensive standard delivery method offered for the order. Any additional amount paid for premium or expedited delivery is not required to be refunded. The customer generally bears the direct cost of return for a change-of-mind cancellation if that obligation was disclosed before purchase. A lawful deduction may be made for diminished value caused by handling beyond what would reasonably be allowed when inspecting the product in a shop.

The statutory cancellation right has exceptions, including certain personalized goods, perishables, unsealed software or recordings, and sealed health or hygiene products after opening. Separate rights apply where goods are faulty, not as described, or unfit for purpose. Nothing in this policy limits rights that cannot lawfully be excluded under UK consumer law.

United States return rights can vary by state. VayaZoom provides the 30-day commercial return policy described above in addition to any mandatory state or federal remedy. The return conditions, time limit, responsibility for shipping, and absence of a restocking fee are disclosed here so customers can review them before purchase, consistent with FTC consumer guidance encouraging clear return and refund terms.

Contact VayaZoom immediately if an order must be cancelled. If fulfillment has not begun, VayaZoom will make reasonable efforts to cancel it. Once an order has shipped, the return process normally applies. If a billing or fulfillment problem arises, contact VayaZoom first so that it can be investigated. This does not restrict any lawful right to dispute an unauthorized or incorrect card charge.