Shipping policy

VayaZoom currently intends to accept orders for delivery to valid addresses in the United States and the United Kingdom. Delivery availability can vary by product, destination, carrier restrictions, and applicable law. A product is not guaranteed to be deliverable to a location merely because the website can be viewed there.

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. Transit estimates begin after the order is dispatched, not when it is placed. The estimate displayed at checkout or in the order confirmation will control if it differs from the ranges below.

These are good-faith estimates rather than guaranteed delivery dates unless VayaZoom expressly agrees to a guaranteed service in writing. Weather, customs, carrier congestion, security checks, incorrect addresses, and events beyond reasonable control can cause delays.

Available shipping methods and charges are displayed before the customer completes checkout. Applicable sales tax, VAT, or other charges collected by VayaZoom will also be displayed before payment. For cross-border orders, customs duties, import VAT, brokerage charges, or similar fees not collected at checkout may be imposed by the destination country and may be payable by the recipient. VayaZoom will not intentionally describe an order as duty-paid unless the checkout expressly confirms that treatment.

UK customers must receive clear pre-contract information about the total price, delivery charges, arrangements, and expected delivery timing. VayaZoom should therefore configure checkout so that customers can see all charges VayaZoom collects before placing the order.

When tracking is available, VayaZoom will send the tracking number using the contact information supplied at checkout. The customer is responsible for providing a complete and accurate delivery address. Contact VayaZoom immediately if an address correction is needed. VayaZoom cannot guarantee a correction after fulfillment begins.

If a shipment is returned because the address was incomplete, inaccurate, refused, or unclaimed, VayaZoom may deduct actual reshipping or return costs from a discretionary refund where lawful. No deduction will be made where the failed delivery was caused by VayaZoom or its carrier and applicable law requires VayaZoom to bear the cost.

VayaZoom will have a reasonable basis for any promised shipment time. If no shipment time is stated, the FTC Mail, Internet, or Telephone Order Merchandise Rule generally requires a reasonable basis to expect shipment within 30 days. If VayaZoom cannot ship within the promised or applicable period, it will notify the customer, provide a revised estimate when available, and offer the cancellation and refund choices required by law.

Unless a different delivery period is agreed with the customer, UK distance-selling guidance requires delivery within 30 days. If delivery is late, UK customers may have statutory rights to require delivery within an additional appropriate period or to cancel in circumstances provided by law. Nothing in this policy limits those rights.

If tracking shows no movement for an unusual period, a package appears lost, or the shipment arrives damaged, contact VayaZoom promptly through the contact page or at +1 (406) 316-4219. VayaZoom may ask for photographs, a carrier statement, or confirmation of the delivery address. We will work with the carrier and provide the remedy required by the circumstances and applicable law.

A tracking status of “delivered” does not automatically end an investigation. Customers should check household members, neighbors, reception areas, safe places, and the carrier before contacting us. VayaZoom may require a reasonable declaration for a claimed non-receipt.

Items in one order may ship separately. If only part of an order can be fulfilled, VayaZoom will not charge the customer for an item that is cancelled and will refund any amount already collected for it. Product availability can change between checkout and fulfillment; if an item becomes unavailable, VayaZoom will notify the customer and offer an appropriate refund or alternative.

Risk of loss passes only as permitted by applicable law. For UK consumers, VayaZoom remains responsible for the goods until they come into the physical possession of the customer or a person identified by the customer, except where the customer independently commissions a carrier not offered by VayaZoom. Any ownership-retention clause is subject to mandatory consumer law.